Question: How do I become a Kafko Dealer
The first step is to complete the "Become a Kafko Dealer" information on this web site and hit submit. We will then have the Sales Manager for your area contact you. Kafko is a business to business seller and does not sell direct to consumers. So if you are in the pool business, landscapping, construction, or other related businesses, contact us to learn more about becoming a Kafko dealer.
The first step is to complete the "Become a Kafko Dealer" information on this web site and hit submit. We will then have the Sales Manager for your area contact you. Kafko is a business to business seller and does not sell direct to consumers. So if you are in the pool business, landscapping, construction, or other related businesses, contact us to learn more about becoming a Kafko dealer.
Question: Does Kafko offer installation training and sales training?
Yes. We offer installation training at semi-annual pool schools as well as on site training if necessary. Additional training is available through our Pro-Builder Program.
Yes. We offer installation training at semi-annual pool schools as well as on site training if necessary. Additional training is available through our Pro-Builder Program.
Question: What is the Marketing Support that Kafko provides?
Kafko provides some of the industries best sales collaterals, brochures, samples, presentation books and the like. As part of our Pro-Builder Program, Kafko can provide Co-Branded Literature and collaterals.
Kafko provides some of the industries best sales collaterals, brochures, samples, presentation books and the like. As part of our Pro-Builder Program, Kafko can provide Co-Branded Literature and collaterals.
Question: What is the cost of literature?
Nothing for you, it's on us! We provide literature proportionatly to your purchases or opportunity within your market area.
Nothing for you, it's on us! We provide literature proportionatly to your purchases or opportunity within your market area.
Question: Does Kafko provide exclusive products to dealers?
Yes. Kafko offers Liner Patterns, Patened Snap Lock Coping, Patened Super Skim Skimmers and a variety of other product exclusives to Kafko Brand Dealers.
Yes. Kafko offers Liner Patterns, Patened Snap Lock Coping, Patened Super Skim Skimmers and a variety of other product exclusives to Kafko Brand Dealers.
Question: Does Kafko offer exclusive territories?
Yes, as part of our Pro-Builder Program.
Yes, as part of our Pro-Builder Program.
Question: Can I link to the Kafko Website?
If you are a Kafko Dealer, you can. If your a Kafko Pro-Builder you can do more.
If you are a Kafko Dealer, you can. If your a Kafko Pro-Builder you can do more.
Question: How do I get order forms?
As a Kafko Dealer you can either download them from the Dealer Login section of this web site, or we can send them to you, it's your choice.
As a Kafko Dealer you can either download them from the Dealer Login section of this web site, or we can send them to you, it's your choice.
Question: Does Kafko offer and supply special or custom shape and size pools?
Yes. That is why we are considered "The Pool Kit Specialists". We ship custom kits in 3 days from all 6 of our locations throughout North America.
Yes. That is why we are considered "The Pool Kit Specialists". We ship custom kits in 3 days from all 6 of our locations throughout North America.
Question: Will I receive confirmation that my order has been processed?
You bet. You can receive it either by fax or e-mail. If you use I-Pool Pro, our industry leading order processing system for liners and safety covers, you can track the status of your orders online 24/7.
You bet. You can receive it either by fax or e-mail. If you use I-Pool Pro, our industry leading order processing system for liners and safety covers, you can track the status of your orders online 24/7.
Question: Why do I have to 'sign off' on my liner or safety cover before it is manufactured?
If your order is custom or it is a replacement, Kafko has designers on staff that give you rapid feedback on your order to ensure accuracy of the specifications you provide. The 'sign off' is your opportunity to review the liner or cover to ensure that it's accurate. You know the old saying, 'better to measure twice and cut once', well liners and covers are expensive items and in field problems are costly so we provide this as service in order to help your company avoid costly reworks and delays.
If your order is custom or it is a replacement, Kafko has designers on staff that give you rapid feedback on your order to ensure accuracy of the specifications you provide. The 'sign off' is your opportunity to review the liner or cover to ensure that it's accurate. You know the old saying, 'better to measure twice and cut once', well liners and covers are expensive items and in field problems are costly so we provide this as service in order to help your company avoid costly reworks and delays.
Question: Can I pay by Credit Card?
Yes.
Yes.
Question: Who do I speak with if I have a problem with my pool kit, liner or cover?
You can speak directly with a Customer Service Representative or an Internal Technical Support specialist, whichever is best suited to help you resolve the issue quickly.
You can speak directly with a Customer Service Representative or an Internal Technical Support specialist, whichever is best suited to help you resolve the issue quickly.
Question: Who do I speak with if I have a question about a pool layout?
Our Customer Service staff may be able to answer a general layout question, but our Internal Tech Support team is always avaialble to help you with your more complex questions about measuring, layout, excavation, and installation.
Our Customer Service staff may be able to answer a general layout question, but our Internal Tech Support team is always avaialble to help you with your more complex questions about measuring, layout, excavation, and installation.
Question: What is the difference between a Supermax 30 gauge liner and a Standard 30ga liner?
Supermax Liners have additional additives to the vinyl formulation to protect against, weather, U.V., biocides and fungicides.
Supermax Liners have additional additives to the vinyl formulation to protect against, weather, U.V., biocides and fungicides.
Question: What does the Kafko 3 Year Full Warranty on Liners Cover?
If a liner seam separates due to poor workmanship within 3 years from the date of installation, Kafko will provide a new liner at no charge. Many liner suppliers offer only a one year full warranty. We will also give the installing dealer a water and labor credit. The amount varies based on brand of liner and actual loss. Kafko cannot warrantee defects caused by poor maintenance. See a copy of the actual Kafko liner warranty at www.yourpoolwarranty.com.
If a liner seam separates due to poor workmanship within 3 years from the date of installation, Kafko will provide a new liner at no charge. Many liner suppliers offer only a one year full warranty. We will also give the installing dealer a water and labor credit. The amount varies based on brand of liner and actual loss. Kafko cannot warrantee defects caused by poor maintenance. See a copy of the actual Kafko liner warranty at www.yourpoolwarranty.com.
Question: Where is the Serial # on my liner?
There is usually a wall close off seam on the left side of the long wall about 2-5' from the deep end. The serial number is located in this area on the back side of the liner where the liner snaps into the coping track.
There is usually a wall close off seam on the left side of the long wall about 2-5' from the deep end. The serial number is located in this area on the back side of the liner where the liner snaps into the coping track.
Question: Who pays the freight for special orders?
If the order has to be shipped to you or to our branch from a vendor then you do. If it is a custom pool that we can assemble from components we have in stock, there is no additional charge. In most cases, special order items carry an additional freight charge.
If the order has to be shipped to you or to our branch from a vendor then you do. If it is a custom pool that we can assemble from components we have in stock, there is no additional charge. In most cases, special order items carry an additional freight charge.
Question: How long does it take to ship a pool kit complete?
Virtually all of our pool kit orders ship complete, provided there are no special order components required for a special or custom shaped pools. 95%+ of our pool kits, standard or custom, ship in 3 days or less. In many instances we can ship a kit next day when required.
Virtually all of our pool kit orders ship complete, provided there are no special order components required for a special or custom shaped pools. 95%+ of our pool kits, standard or custom, ship in 3 days or less. In many instances we can ship a kit next day when required.
Question: How long does it take to ship a liner or a safety cover?
Liners ship in 3 to 5 days without exception provided we have all the information required to manufacture the liner when you order it. Covers ship in 5 to 7 days with exception, with the same proviso. If you order thru I-Pool Pro, Liners will ship in 3 days Guaranteed and Covers in 5 Days Guaranteed.
Liners ship in 3 to 5 days without exception provided we have all the information required to manufacture the liner when you order it. Covers ship in 5 to 7 days with exception, with the same proviso. If you order thru I-Pool Pro, Liners will ship in 3 days Guaranteed and Covers in 5 Days Guaranteed.
Question: What's the best step, Acrylic/Fiberglass or High Impact Thermoplastic or Vinyl Over Steel?
In terms of fit and function there is no difference really. They all are reliable and long standing manufacturing methods which install well and perform well for your consumer. The determinging factor is what fits your consumers needs, desires and budget. The good news is Kafko Manufactures all 3 types of steps so you can source all 3 types from a single supplier that knows your account and preferences.
In terms of fit and function there is no difference really. They all are reliable and long standing manufacturing methods which install well and perform well for your consumer. The determinging factor is what fits your consumers needs, desires and budget. The good news is Kafko Manufactures all 3 types of steps so you can source all 3 types from a single supplier that knows your account and preferences.
Question: Should I install Main Drains in my pools?
It depends on the application. Many pools are installed with Main Drains for convenience of lowering water to winterize the pool and assist with water circulation during filtration. Many pools installed with Automatic Cleaners don't have Main Drains. It's simply a Fit and Funciton decision based on the needs and specifications for each specific pool. Two things you need to always do, when installing any point of suction in a Pool, including Main Drains: A) Follow the APSP / ANSI standards to avoid entrapment, which means 2 Drains linked together to avoid entrapment. B) Always use a VGB approved 'anti entrapment' Main Drain Cover.
It depends on the application. Many pools are installed with Main Drains for convenience of lowering water to winterize the pool and assist with water circulation during filtration. Many pools installed with Automatic Cleaners don't have Main Drains. It's simply a Fit and Funciton decision based on the needs and specifications for each specific pool. Two things you need to always do, when installing any point of suction in a Pool, including Main Drains: A) Follow the APSP / ANSI standards to avoid entrapment, which means 2 Drains linked together to avoid entrapment. B) Always use a VGB approved 'anti entrapment' Main Drain Cover.
Question: Will an Automatic Pool Cleaner damage a liner?
It is possible, especially if the cleaner gets 'hung up' in a single spot and works to clean and move itself in a single position for an extended period of time. Most cleaners are designed to avoid damage to the liner but there is always a chance it could happen. We recommend you cover this issue with the manufacturer of the cleaner you sell.
It is possible, especially if the cleaner gets 'hung up' in a single spot and works to clean and move itself in a single position for an extended period of time. Most cleaners are designed to avoid damage to the liner but there is always a chance it could happen. We recommend you cover this issue with the manufacturer of the cleaner you sell.
Question: Are Salt Chlorine Generators the best choice for vinyl liner pools?
AS long as you do the following things, Salt Generators are fine for a vinyl liner pool. A) Ground and Bond the pool completely including all Anchor Sockets B) Use non-corrosive Anchor Sockets and Face Plates C) Use an 'in line' Sacrafical Annonde D) Educate your consumer on the proper use of their Salt Generator. Failure to follow these steps can and likely will cause premature corrosion of the metal parts of your pool and the pool surfaces. A viny liner pool is no more susceptable to damage under adverse salt and chlorine conditions than any other type of pool.
AS long as you do the following things, Salt Generators are fine for a vinyl liner pool. A) Ground and Bond the pool completely including all Anchor Sockets B) Use non-corrosive Anchor Sockets and Face Plates C) Use an 'in line' Sacrafical Annonde D) Educate your consumer on the proper use of their Salt Generator. Failure to follow these steps can and likely will cause premature corrosion of the metal parts of your pool and the pool surfaces. A viny liner pool is no more susceptable to damage under adverse salt and chlorine conditions than any other type of pool.
Question: What do I do if I have freight damage on a shipment?
If the product is serverely damaged and unusable you should not take delivery of the product and submit a claim with the carrier. If the product is damaged but usable you can clearly mark the Bill of Lading as damaged and make specific notes as to the type and extent of the damage and take a picture of the frieght before accepting it. This will allow for a future claim with the freight carrier if there is hidden damage that is not readily visable. Your Kafko Warehouse Manager or Customer Service Representative can assist you in making freight claims.
If the product is serverely damaged and unusable you should not take delivery of the product and submit a claim with the carrier. If the product is damaged but usable you can clearly mark the Bill of Lading as damaged and make specific notes as to the type and extent of the damage and take a picture of the frieght before accepting it. This will allow for a future claim with the freight carrier if there is hidden damage that is not readily visable. Your Kafko Warehouse Manager or Customer Service Representative can assist you in making freight claims.
Question: Who do I speak with if I have a question about my Monthly Account Statement or an Invoice or Payment?
You can speak with our Accounts Receivable Manager and or your Sales Representative or Branch Manager or Customer Service Representative.
You can speak with our Accounts Receivable Manager and or your Sales Representative or Branch Manager or Customer Service Representative.
Question: What is the procedure for returning product to Kafko?
If it is freight damage, please refer to that F.A.Q. For new product in the original package or pool liners returned for inspection and/or verification of a defect, please call your Customer Service Representative first. They will issue you a Return Material Authorization number that should be included on all correspondance. Please note that there may be a 15% restocking fee for some products returned for credit. For products that have been installed, read the manufacturer's warranty first as some products have to be returned to an authorized service center and not to Kafko. Your Kafko CSR can provide guidance.
If it is freight damage, please refer to that F.A.Q. For new product in the original package or pool liners returned for inspection and/or verification of a defect, please call your Customer Service Representative first. They will issue you a Return Material Authorization number that should be included on all correspondance. Please note that there may be a 15% restocking fee for some products returned for credit. For products that have been installed, read the manufacturer's warranty first as some products have to be returned to an authorized service center and not to Kafko. Your Kafko CSR can provide guidance.
